What does a guarantee mean? For us a guarantee is a promise with #certainty…
A friend recently bought a used 🚘. It came with a 6 months #guarantee.
Within 3 months the 🚘 experienced major problems.
My friend took it back to the garage.
To be told 'the guarantee was with a 3rd party & the 3rd party needs to authorise the work before we'll fix the 🚘'.
On contacting the 3rd party my friend found there was a £300 ceiling on any work carried out under the guarantee.
The work came to £500. My friend was £200 out of pocket.
This is not a #promise with certainty…
Yes. My friend should have read all the terms & conditions before buying the 🚘.
But also. The garage should be transparent about the terms of the 3rd party guarantee too.
All our printing #technology solutions are guaranteed for the service agreement life (not just 6 months) & include:
✔a guarantee your agreement price will never increase
✔a guarantee of no hidden or extra charges
✔a guarantee faulty equipment will be fixed or replaced
With us. Our promise. Is guaranteed to deliver complete certainty & total peace of mind.
How does your guarantee deliver a promise with certainty?
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