On Tuesday 2nd April I wanted to travel from Victoria to Blackfriars on the Circle Line. A member of platform staff was assigned (after a long wait, because other staff claimed not to be ramp-trained) to assist me. He deployed the ramp at a door of the train without a wheelchair sticker. I pointed out that this was not the door with the wheelchair sticker. He then suggested we use another door, this one too had no wheelchair sticker, and I had to point to a third door, saying "That's the door with the wheelchair sticker" - he seemed incapable of recognising the wheelchair sticker, I had to spoon-feed him. At last I was able to board through the correct door. Wheelchair users MUST be boarded onto the train via doors with the wheelchair sticker, because these are the only doors close to designated priority wheelchair spaces, and the wheelchair spaces are the ONLY safe and comfortable places for a wheelchair user to be positioned.
I am encountering this same problem again and again on the District and Circle Lines. It is annoying and stressful to repeatedly find that staff are ignorant of the correct boarding procedure for wheelchair users.
Despite repeated complaints to TfL about this, no action has been taken to ensure that staff carry out the correct boarding procedure for wheelchair users.
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